Last updated: 24 September 2026
1. Who we are
sharmers.click (“Sharmers.click”) is an online marketplace , Sharm el-Sheikh, South Sinai, Egypt. Contact: support@sharmers.click, WhatsApp only (no calls): +20 128 040 0030.
2. What Sharmers is (and is not)
sharmers.click is a marketplace. Products are listed and sold by independent sellers, not by sharmers.click. We provide the platform, take the payment online, and hold each seller’s earnings until the order is completed. Each seller is responsible for their own products, prices, stock, and delivery. Sharmers is not the seller of the products and does not deliver them.
3. Eligibility
You must be at least 18 years old (or have a guardian’s consent) and able to enter a binding contract under Egyptian law to place an order.
4. Accounts
- You may check out as a guest or create an account.
- You are responsible for keeping your login details safe and for all activity on your account.
- Provide true, accurate, and complete information. Wrong delivery details may cause failed or delayed delivery, which is not our responsibility.
5. Prices and payment
- All prices are in Egyptian Pounds (EGP) and shown on the product page.
- Payment is online only — cards, mobile wallets, and other methods offered by our payment provider (Paymob). We do not offer cash on delivery.
- Your order is confirmed only after payment is successfully received.
- The seller sets the price. Delivery fees are shown separately at checkout and may differ per seller.
6. Placing an order
- When you pay, you make an offer to buy from the relevant seller. A contract is formed when the order status becomes “Processing”.
- If an item is out of stock or the price was shown in error, the seller or Sharmers may cancel the order and refund you in full.
- If your cart contains items from more than one seller, each seller fulfils and delivers their own part, and you may see a separate delivery fee for each.
7. Delivery
- Sellers deliver their own orders, within Sharm el-Sheikh, by the deadline stated at checkout (target: within 48 hours).
- If a seller misses the deadline, the order may be cancelled and you will be refunded in full.
8. Returns, cancellations and refunds
Your rights under Egyptian Consumer Protection Law No. 181/2018 are respected:
- Cancel an order within 7 days of placing it.
- Return or exchange an unused item within 14 days of receiving it, no reason needed (item must be in its original condition, with proof of purchase).
- 30 days if the item is defective or not as described.
9. Complaints and disputes
- Contact us at support@sharmers.click with your order number.
- If a buyer and a seller disagree, Sharmers decides the outcome, and both sides accept that decision.
10. Prohibited conduct
You agree not to: post false information, misuse the platform, attempt to arrange payment outside Sharmers, or buy for illegal resale. We may suspend accounts that break these rules.
11. Liability
The products are supplied by sellers. To the extent allowed by Egyptian law, Sharmers is not liable for the quality, safety, or delivery of products, but we will help mediate and enforce refunds through the platform. Nothing here removes rights you have under Egyptian law.
12. Privacy
We handle your data under the Personal Data Protection Law No. 151/2020 — see the Privacy Policy.
13. Changes
We may update these terms. The version shown on the site at the time of your order applies.
14. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of South Sinai (Sharm el-Sheikh) have jurisdiction.