Last updated: 24 September 2026
By registering as a seller on Sharmers you agree to this Agreement.
1. Becoming a seller
- You must be 18+ and provide true details: full name, phone, National ID, and Commercial Registration / Tax Card if you have them.
- Every seller and every product is reviewed and approved by Sharmers before going live.
- You provide store name, logo, a pickup/store address in Sharm el-Sheikh, and your bank/InstaPay payout details (entered inside the platform, never by chat).
2. Commission and the launch offer
- Sharmers charges a flat 10% commission on the sale price of each order.
- Launch offer: the first 100 registered sellers pay 0% commission for their first 12 months. After those 12 months (counted from that seller’s approval date), the standard 10% applies. Seller number 101 onward pays 10% from the start.
- Commission is calculated on the item price. The Paymob payment-processing fee (~3%) is separate — see refunds below.
3. Payments and payouts
- Sharmers collects all payments online (Paymob). You do not take payment directly, and you must not ask buyers to pay outside the platform.
- Your earnings for an order become withdrawable only when the order is Completed and the 14-day return window has passed.
- Minimum payout: 100 EGP. Payouts are made weekly, on a fixed day, by bank transfer or InstaPay, normally within 1–2 business days of approval.
4. Delivery obligations
- You deliver your own orders within Sharm el-Sheikh.
- Target delivery within 48 hours (or your stated processing time).
- A missed deadline means the order may be cancelled and the buyer refunded in full, and the sale (and your earning) is lost.
- Keep proof of delivery (photo or buyer confirmation).
5. Returns, refunds and fees
- You must accept returns as required by Egyptian law: 14 days for unused items, 30 days for faulty/wrong items, and buyer cancellation within 7 days of ordering.
- Refunds are issued by Sharmers through Paymob, and the refunded amount is taken from your balance.
- You bear the Paymob fee on a refund when it is your fault (out of stock, wrong or faulty item, late delivery). Otherwise Sharmers bears it.
- If you are at fault, you also pay the return delivery.
6. Product rules
- No counterfeit, illegal, unsafe, or restricted items.
- Real photos, accurate descriptions, correct prices, and up-to-date stock.
- Keep your prices the same as, or lower than, anywhere you sell off-platform for the same item; do not take buyers off Sharmers or charge extra outside the site.
7. Cancellations and reliability
- Cancelling because you are out of stock means the buyer gets a full refund.
- Repeated cancellations or late deliveries lead to a warning, then suspension.
8. Disputes
If a buyer and seller disagree, Sharmers decides, and you accept that decision. You agree to cooperate with any investigation.
9. Suspension and termination
Sharmers may suspend or close a seller account for breaking these rules, selling prohibited items, fraud, or repeated complaints. On termination, any pending balance for already-completed, past-return-window orders is paid out after checks; funds tied to open disputes or refunds are held until resolved.
10. Taxes
You are responsible for your own taxes on your sales. Sharmers may report and withhold where the law requires.
11. Changes
Sharmers may update this Agreement; continuing to sell after a change means you accept it.
12. Governing law
This Agreement is governed by the laws of the Arab Republic of Egypt.