Last updated: 27 September 2026
Your rights under Egyptian Consumer Protection Law No. 181/2018 are respected.
1. Your return rights
- Cancel an order within 1 day of placing it.
- Return or exchange an item within 14 days of receiving it, only if it is faulty, damaged, wrong, or not as described. Please contact us straight away.
- Returns for a change of mind are not accepted.
The item must be unused, in its original condition and packaging, with your order number.
2. Items that cannot be returned
For hygiene, safety or legal reasons, some items cannot be returned once opened (for example certain beauty/personal-care items, perishable groceries and food, made-to-order items), unless they are faulty. Such items will say so on their page.
3. How to request a return
- Contact the seller (their details are in your order email) or email support@sharmers.click with your order number and the reason, within the time limits above.
- For a faulty or wrong item, please include a photo.
- The seller arranges collection or exchange.
4. Who pays return delivery
- If the item is faulty, damaged or wrong, the seller pays the return delivery.
5. How refunds are paid
- Buyers pay sellers directly, so the seller refunds you directly, in cash or by InstaPay/bank transfer.
- Refunds are made after the returned item is received and checked, normally within 7 days.
- If a seller refuses a valid return, contact support@sharmers.click. Sharmers will decide, and sellers who refuse valid returns are blocked.
6. Orders cancelled by the seller
If a seller cancels your order (for example, out of stock) or misses the delivery deadline, you do not pay anything, and any amount already paid is refunded in full, including delivery.